Billing Policy

DD&H SERVICES uses the WHM.AUTOPILOT Automated Billing Management System which is a complete web host management system that includes a feature rich product profile system, billing management and support.

The major benefits for DD&H of this system is that it is 100% integrated with our online client ordering system and our Web Host Management (WHM) system.

Existing and new clients can order services here https://secure.ddandhservices.com/c/client_login.php or you can browse the services we offer here.

Client Benefits (in no particular order):

  • no invoices in Canada Post.
  • online account management.
  • from your online account keep your profile up to date – most especially your email address and telephone number(s); print invoices, complete billing history; latest client news; request support.
  • upgrade, downgrade, request cancellation, order new services all from you online account.
  • payment reminders for domain name renewals are sent 30-days in advance.
  • payment reminders for hosting billing begin 15-days before the due date and continue until 15 days past due. On the 31st day service is automatically suspended.
  • etc., etc.

 

Other benefits to DD&H include (in no particular order):

  • faster payment of bills.
  • automated service suspension when a payment is overdue and automated service reinstatement when the invoice is paid.
  • automated invoice reminders.
  • automated account termination (deletes, email, ftp, web files, databases).
  • automated, almost instant, account creation. Depending on system loads your hosting request should be up and operational in under 4 hrs. Many times in as little as 5 minutes.
  • automated start of additional servers as service loads dictate.
  • etc.